ALWAYS-ON SALES DESK
Subscription commitment and cancellation terms.
These terms are shown before checkout so the billing commitment is clear. Final customer-facing legal terms require jurisdiction-appropriate legal review before public launch.
Initial commitment
The Always-On Sales Desk has a firm 12-month minimum commitment and is billed monthly. The subscription includes five finished Standard-production minutes for each Sales Desk on every paid monthly billing cycle.
Non-renewal during the first 12 months
You may schedule non-renewal at any time, but it takes effect only after the twelfth monthly billing period. Choosing “Cancel” during the initial term schedules non-renewal at the end of that commitment; it does not stop the remaining committed monthly charges. Service and entitlements continue through the paid term.
Early termination
There is no convenience cancellation during the initial term. Early termination is limited to mutual written agreement or an uncured material breach. MiTL Studio may apply a manual administrative override where the parties have agreed in writing.
Minutes, rollover, and refunds
Unused Standard minutes remain available for 90 days and are capped at 15 finished minutes per Sales Desk. There are no prorated refunds for unused time, minutes, capacity, or allowance. The minute bank ends when the subscription ends.
After month 12
Unless non-renewal has already been scheduled, the subscription continues month-to-month on the same plan terms. During the month-to-month phase, cancellation takes effect at the end of the current monthly billing period.
Failed payments
Failed payments follow Stripe’s normal dunning and retry process. A failed payment does not erase the contractual balance or shorten the commitment.
Automatic tax is not enabled. Tax treatment remains unspecified until applicable registrations and final legal terms are confirmed.
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